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2002 News Releases

"FOR IMMEDIATE RELEASE"

MOSAID Systems Launches iASSIST

A New Internet Customer Support Service Tool

OTTAWA, Ontario, Canada – July 15, 2002 – MOSAID Technologies Incorporated's (TSE:MSD) Systems Division today launched iAssist, a new customer support service tool. The customer service portal is being demonstrated this week at the Semicon West 2002 conference (booth #9606) in San Jose, California.

iAssist, MOSAID's Internet-based, technical support tool, is the latest offering from MOSAID's highly acclaimed Customer Technical Support applications product family:

  • Powered by an intuitive web browser graphical user interface, iAssist has been created to increase a memory test engineer?s efficiency and productivity.

  • Its primary focus is to provide access to up-to-date information, 24 hours a day, 7 days a week, using the latest technology and methodologies to insure rapid accessibility to a broad spectrum of information including: knowledge bases, software releases, product documentation, email notifications and support request status.

  • The current offering of iAssist consists of a Knowledge Base, Download Center, Maintenance Depot and Customized User Information Folders.

"Having the appropriate information at your fingertips is essential to our customers in the creation and maintenance of productive and cost-effective test solutions, that reduces their time to market," said Glenn Evans, General Manager of MOSAID Systems. "Our initial customer feedback shows that iAssist is the right solution to meet our customers? ever-changing information needs; demonstrating MOSAID?s commitment to improving the value and return on investment our customers achieve with MOSAID test systems."

Customers that currently have an active annual software support agreement or participate in the annual system maintenance program will be registered as iAssist users at no additional charge.

An annual iAssist general subscription is economically priced.

About MOSAID
MOSAID Technologies Incorporated is an independent semiconductor company operating through three divisions:

  • Semiconductor – a fabless provider of networking chips
  • Intellectual Property – a licensor of intellectual property to semiconductor manufacturers worldwide
  • Systems – the leading supplier of engineering memory test and analysis systems to memory manufacturers, foundries and fabless chip companies.

Founded in 1975, MOSAID is based in Ottawa, Ontario, Canada, with offices in Santa Clara, California; Newcastle upon Tyne, U.K; and Tokyo, Japan. For more information, visit the Company’s web site at www.mosaid.com.

Forward Looking Information
This document may contain forward-looking statements relating to the Company’s operations or to the environment in which the Company operates. Such statements are based on current expectations that are subject to a variety of risks and uncertainties that are difficult to predict and/or beyond MOSAID’s control. Actual results may differ materially from those expressed in any forward-looking statements, due to factors such as customer demand and timing of purchasing decisions, product and business mix, competitive products, pricing pressures as well as general economic and industry conditions. MOSAID assumes no obligation to update these forward-looking statements, or to update the reasons why actual results could differ from those reflected in any forward-looking statements. Additional information identifying risks and uncertainties is contained in other public filings with the Ontario Securities Commission.

For more information, please contact:

Investor Inquiries
Heidi Vincent
Director, Investor Relations & Communications
613-599-9539 x1205
vincent@mosaid.com
Media Inquiries
Sara Haskill
Communications Specialist
613-599-9539 x1228
haskill@mosaid.com






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